Return Policy

Effective Date: July 2026

At Tanjann, customer satisfaction is our priority. We strive to deliver high-quality products and ensure every order meets our quality standards. Please review our return policy before making a purchase.

1. Retail Orders

Retail customers may request a return within 7 days of receiving the product if:

• The item is damaged, defective, or incorrect.
• The product is unused, unwashed, and in its original condition with all tags and packaging intact.

Items returned after use, washing, alteration, or damage caused by the customer are not eligible for return.

2. Wholesale & Bulk Orders

Wholesale, OEM, Private Label, and Bulk Orders are generally non-returnable and non-refundable once production has started or the order has been shipped.

If you receive products with manufacturing defects or the wrong items, please notify us within 7 days of delivery. After verification, we will provide a suitable solution, such as replacement or other appropriate resolution.

3. Non-Returnable Items

The following items cannot be returned:

• Customized or personalized products
• OEM or Private Label orders
• Products made to customer specifications
• Clearance or final sale items
• Used, washed, or damaged products

4. Return Process

To request a return, please contact our customer support with:

• Order Number
• Product Photos
• Reason for Return

Our team will review your request and provide further instructions.

5. Refunds

Approved refunds, where applicable, will be processed using the original payment method within 7–14 business days after the returned items have been inspected.

Shipping charges are generally non-refundable unless the return is due to our error.

6. Contact Us

If you have any questions about this Return Policy, please contact us through our official website, email, or customer support channels.